Shipping policy

Shipping Policy – DIY Small World

Updated on October 02, 2025

Welcome to DIY Small Wordl!
We’re dedicated to ensuring you receive your products quickly and reliably, no matter where you are.

Shipping Origin

This shipping policy applies to all orders placed through our online store.
Currently, we ship all orders from our warehouse located at:

128 City Road, London, England, EC1V 2NX, United Kingdom

We ship to all addresses across the United Kingdom.

Shipping Timeframe

Cut-off time: 17:00 (GMT – London)
Processing Time: 2 – 5 business days
Transit Time: 5 – 10 business days
Total Delivery Time: 7 - 15 business days

Free Shipping

We offer free shipping on all orders within the UK.
No hidden costs — just quality delivered to your door.

Order Tracking

Once your order has been processed and dispatched, you’ll receive a confirmation email with your tracking number.

You can track your order here (add your tracking link if needed — posso inserir se você enviar).

Missing or Lost Packages

If your package is lost or does not arrive within the expected timeframe, please contact our support team. We will work with our delivery partners to resolve the issue.

If necessary, we will send a replacement or issue a full refund.

For more information, review our Return Policy (posso inserir o link se quiser).

Address Changes

If you need to change your delivery address, email our support team at:

📧 info@diysmallworld.com

within 24 hours of placing your order or before the daily cut-off time.
We will do our best to update your shipping information before the order is processed.

Not at Home?

If you're unavailable at the time of delivery, the courier may attempt redelivery or leave your parcel at a local pickup point. You will receive instructions on how to retrieve your order.

Refusing Delivery

If you refuse a delivery, return shipping costs and any associated fees will be deducted from your refund.

Need Help?

For questions about your order or our shipping terms, contact us at:

📧 info@diysmallworld.com
Or use our contact form:
🔗 https://diysmallworld.com/pages/contact-us